KUALA LUMPUR: The
government's decision to end Puspakom's (Computerised Vehicle Inspection
Centre) monopoly next year will improve services and give the public more
options.
Malaysian Muslim Consumers
Association chief activist Datuk Nadzim Johan said the move would create
healthy competition among service providers.
"The Puspakom
services issue is an old one. Complaints from the public are not taken
seriously as it is the sole service provider for motor vehicle inspection.
"With this move, new
companies that offer the same services will force Puspakom to address its
shortcomings and provide better services," he said today.
Yesterday, Transport Minister Anthony
Loke announced that Puspakom will no longer be the
sole provider of scheduled motor vehicle inspections for the
Road Transport Department from Sept 1, 2024.
Loke said the cabinet decided on March 17
that the periodic inspection of motor vehicles, which is required under the
Road Transport Act 1987, will be opened to qualified service providers that
meet the conditions set.
Nadzim said the decision to end
Puspakom's monopoly must be accompanied by the setting up of a monitoring body
to regulate services and offer solutions to complaints on the quality of
service.
"I hope the government sets up a
body to identify weaknesses in services provided, including from Puspakom and
the new companies, and conduct an investigation so that action can be
taken."
Puspakom runner Ahmad Fuad, 35, said the
government's decision would help him get more jobs and rely less on Puspakom.
"If I take a heavy vehicle to
Puspakom for inspection, it will take a day, from 9am to 6pm.
"If other companies offer similar
services, time can be saved and I can take two or three jobs a day."
Ahmad, who has been a runner since 2014,
said he hoped new companies offering periodic vehicle inspections would use
good equipment.
"We don't want new companies that offer worse or no change in service quality. We are hoping for improvements."
Article by: New Straits
Times
'ENDING PUSPAKOM MONOPOLY WILL ENSURE BETTER SERVICES'
No comments:
Post a Comment