KUALA LUMPUR: An elderly man was left deeply disturbed after discovering that 18 telephone lines had been registered under his name without his knowledge.
Suhaimi Shuib, 68, said he uncovered the matter when he visited a mobile phone shop at a shopping complex in the capital last December to purchase a new device.
"I only intended to buy a phone, but was shocked to find that 18 lines had been registered under my name. I have no idea how this happened," he said at a press conference held by the Persatuan Pengguna Islam Malaysia (PPIM) here yesterday.
Following the discovery, Suhaimi sought PPIM's assistance to resolve the issue.
Meanwhile, telecommunications agent Datuk Seri Jason Wong, who was also present at the press conference, said that in the past, people with clean records were able to register multiple SIM cards without restriction.
He added that stricter standard operating procedures (SOPs) had since been introduced, limiting registrations to a maximum of two lines per person.
PPIM has alleged that certain telecommunications companies exploit consumers through hidden charges and weaknesses in line registration systems.
In a related development, PPIM chief activist Datuk Nadzim Johan said such practices were unethical, as they deceived consumers for excessive profit, including through dropped calls.
"We are still facing the issue of dropped calls that are nonetheless charged, in addition to unsatisfactory line quality despite being marketed as 5G technology. This is clearly a form of consumer exploitation and must be addressed immediately," he said.
Article by: New Straits Times
ELDERLY MAN FEARS IDENTITY MISUSE AFTER 18 PHONE LINES REGISTERED IN HIS NAME
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