Nadzim also urged the authorities to beef up their anti-profiteering enforcement and monitoring, claiming that many businesses have been taking advantage of the introduction of the Goods and Services Tax (GST) to raise their prices. — Picture by Yusof Mat Isa
KUALA LUMPUR, April 9 — Saying customers should be free to reward good service, a Muslim consumer group today joined the bandwagon urging restaurants to immediately remove the 10 per cent fee imposed on diners.
Amid complaints of unscrupulous businesses following the rollout of the 6 per cent consumption tax this month, Malaysian Muslim Consumers Association chief activist Datuk Nadzim Johan suggested the restaurants apply to the Domestic Trade, Cooperatives and Consumerism Ministry if they wanted to impose a service charge.
“Now, they should stop the service charge. If they want, they have to request from KPDNKK,” he told a news conference here, using the Malay abbreviation for the ministry.
“But if I get a good service, I'll give tips. But if the service isn't good, then I won't tip,” he said, and claimed that many consumers shared similar sentiments.
Nadzim also urged the authorities to beef up their anti-profiteering enforcement and monitoring, claiming that many businesses have been taking advantage of the introduction of the Goods and Services Tax (GST) to raise their prices.
"This is a manifestation of the bad habits of our businesses. Even the large telcos are lying," he said, referring to several mobile phone carriers charging an extra 6 per cent for their prepaid reload coupons despite the government’s previous assurances.
"I really hope enforcement agencies including ministry will be stricter," he added.
Following the introduction of the GST on April 1, consumers have complained against the 10 per cent service charges on their tabs.
In a comeback, the ministry has said the service fee is only to be imposed if the eateries and hotels have included it in their collective agreement with their employees.
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